When Your Clients Win, You Do Too!

As a salesperson, service provider, accountant, or physician who receives a fee for helping and guiding people, you both win when your clients are satisfied and receive what they hired you for!

However, if you have received a fee or have commission breath, and your clients are not pleased or satisfied, you lose!

Yes, you received a fee, but you lost a repeat client, a referral, and, in some cases, an integrity incongruence.

Now, I will not be the first person to say you cannot please everyone, but where does that start? I am sure you have done everything in your power and bent over backwards to please a client, and they are still unhappy. I know I have. It is easy to find fault with a client, stick your head in the sand, or let your ego distort the reasons or rationalize them.

Upon pondering( that's me trying to think deeply), I have concluded that a client's or customer's dissatisfaction is my fault.

If you or I ask what a client's expectations are, and why and when, before taking on a client, we can decide whether to take this person on. I know before you even say it, yes, financially, you want the business, but at what cost to your integrity, life energy, and peace of mind?

For example, as a Realtor in London, Ontario, an expired listing started the day you took it.

The buyer you showed 20 to 30 places to, then went and bought with another Realtor, that started the first day you met them.

I have asked many of my contacts, be they business owners, accountants, supervisors, HR managers, or solo self-employed service providers, "If you could go back in time and fix an issue you had with a client, a customer, a service provider, or an employee, where would you start?"

Yup, choosing better and more diligently!