When Your Clients Win, You Do Too

As a salesperson, service provider, accountant, or physician who receives a fee for helping and guiding people, you both win when your clients are satisfied and receive what they hired you for!

However, if you have received a fee or have commission breath, and your clients are not pleased or satisfied, you lose!

Yes, you received a fee, but you lost a repeat client, a referral, and, in some cases, an integrity incongruence.

Now, I will not be the first person to say you cannot please everyone, but where does that start? I am sure you have done everything in your power and bent over backwards to please a client, and they are still unhappy. I know I have. It is easy to find fault with a client, stick your head in the sand, or let your ego distort or rationalize the reasons.

Upon pondering (that's me trying to think deeply), I have concluded that a client's or customer's dissatisfaction is my fault.

If you or I ask what a client's expectations are, and why and when, before taking on a client, we can decide whether to take this person on. I know before you even say it, yes, financially, you want the business, but at what cost to your integrity, life energy, and peace of mind?

For example, as a Realtor in London, Ontario, an expired listing started the day I took it.

The buyer I showed 20 to 30 places to, then went and bought with another Realtor, that started the first day I met them.

I have asked many of my contacts, be they business owners, accountants, supervisors, HR managers, or solo self-employed service providers, "If you could go back in time and fix an issue you had with a client, a customer, a service provider, or an employee, where would you start?"

Yup, choosing better and more diligently!

Choosing carefully is not arrogance. It is how both sides win.